The Public Compliant Commission (PCC), has commenced a training program from November 25th – 29th, 2024, on Data Analysis and Reporting for staff members at Akwa Ibom State, for capacity building and National development of the country.
Mr. Ubong Uwa, the Honorable Commissioner Akwa Ibom, in his opening address welcomed all participants, while he encouraged them to take the program seriously, stressing the importance of acquiring new skills and knowledge to improve their work.
The training took place at New Point Hotel and Suites, Uyo, and was attended by 51 participants.
According to him, the initiative is aimed to equiping members of staff with essential skills, knowledge, and tools to enhance their performance and productivity in addressing public complaints effectively.
The Commisioner highlighted that the training was designed to address gaps in their day-to-day operations and urged participants to fully engage, ask questions, and contribute actively during sessions.
He concluded by expressing confidence that the knowledge gained would enhance the staff’s performance in handling public complaints and producing accurate, timely reports.
A range of topics were covered during the training, focusing on both technical and soft skills necessary for effective public service delivery and the Key topics included, Professionalism in the Public Service, Emphasized ethical standards, accountability, and integrity, Effective Communication Skills and Highlighted the importance of clear and concise communication in handling public complaints.
Other topics are, Teamwork and Problem Solving, Focused collaboration and strategic approaches to resolving issues, Human Rights and Social Justice, Explored the principles of equality, fairness, and respect in addressing public concerns, Conflict Management and Mediation Skills, Provided tools for resolving disputes amicably and effectively, Transformational Leadership and Encouraged innovative and inspiring leadership qualities among staff.
Similarly, he added that the participants were actively engaged throughout the sessions, demonstrating enthusiasm and a commitment to learning. The practical sessions and case studies provided hands-on experience, fostering a deeper understanding of the subjects covered.
Besides, he maintained that the program is expected to result in Enhanced data analysis and reporting capabilities, Improved communication and teamwork among staff, stronger commitment to human rights and social justice in public service and Better conflict resolution strategies in addressing public complaints.
Meanwhile, the Honorable Commissioner’s vision of equipping the staff with new knowledge and skills is expected to translate into improved service delivery and professional growth, stressing that, it is recommended that similar training programs be conducted regularly to sustain and build upon the progress achieved during this event.