By Dwelleth Morountodun
The Coordinator, Nigeria Customer Service Awards (NSCA) 2018, Dr. Aliyu Ilias, has said Phase3 Telecom, an upwardly mobile fibre optic outfit in West Africa bagged the NCSA because of its commitments to establish deep and lasting legacies with customers.
Speaking to journalists at the award ceremony at the Lagos Chamber of Commerce and Industry in Ikeja, Lagos, which attracted standing applause from stakeholders both from within and outside Nigeria, he added that the overarching goal of NCSA is to create consciousness among corporate business owners to go beyond mere paying lip service.
According to him, the event is also a deliberate drive to reward the companies that meet the organization’s award assessment criteria annually, to ensure indigenous businesses such as Phase3 that strive to offer top notch customer service everyday are openly lauded for their efforts, he said.
He said the awards’ credibility is dependent on winners in each category being nominated by consumers and individual sector stakeholders while winning votes are determined by the collation of over votes through highly credible voting options that include, online poll, agency referral, customer survey, and short code.
In his comments, Phase3’s Chief Executive Officer, Mr. Stanley Jegede, says the recognition by NCSA is even more heartwarming as the company would be marking its 15th Anniversary in a few weeks while adding that it is an incredible honour to be celebrated with an award that validates the credibility of Nigerian brands, and their dedication to engendering customer value as well as serviceability daily.
Jegede, said Phase3 still remains uncompromising in the vision to continue to provide services that effectively engages it clients, and meets their required needs as he thanked everyone who voted to cinch the company’s win.