The Public Complaints Commission (PCC), on November 18th – 22nd, 2024, organized a five-day training program for all its staff at Abia State for capacity building and National development of the country.
The training program inaugurated by the Honorable Commissioner, Abia State, Mr. Madukwe E.E. Ukeagbu, in his opening remarks, said it was focused on Ethics and Professionalism in the work place, aimed at enhancing the professional capabilities of the staff and improve their overall efficiency in service delivery.
He emphasized the importance of the training and encouraged all staff to actively participate and fully engage with the consultants. Mr. Ukeagbu highlighted the need for open-mindedness, active involvement, and a commitment to applying the new knowledge gained to their daily operations.
The training featured several seasoned facilitators, including Mrs. Aisha Hassan and Mrs. Chidimma Chinaka, who delivered insightful lectures on various critical topics.
However, the core areas covered during the training included, Effective Communication Skills and Interpersonal Relations, Enhancing clarity and professionalism in communication within the workplace, Teamwork and Problem-Solving: Building collaborative skills and addressing workplace challenges effectively.
Others are, How People Learn: Understanding diverse learning methods to foster better knowledge retention and application, Human Rights and Social Justice: Promoting fairness, equality, and ethical practices in public service, Time and Stress Management: Strategies for optimizing productivity while maintaining a healthy work-life balance, Conflict Mediation Skills: Equipping staff with the tools to manage and resolve disputes constructively.
Similarly, the participants demonstrated enthusiasm and a willingness to learn, actively engaging in discussions and group activities. This interactive approach fostered a deeper understanding of the topics and allowed participants to share experiences and practical insights.
The Honourable Commisioner, in his conclusion said the five-day training program was a resounding success, equipping the staff of PCC Abia State with the knowledge and skills needed to uphold the highest standards of ethics and professionalism in their work. The commitment and participation of the staff, coupled with the expertise of the facilitators, ensured the program’s objectives were achieved.
The Honorable Commissioner’s vision of improved service delivery through capacity building has taken a significant step forward with this initiative. Staff members are expected to implement the lessons learned to improve their performance and contribute to the Commission’s overall mission.
In the same vein, the recommendations from the program include, Regular training sessions should be organized to sustain the momentum and further develop staff capacities, Follow-up assessments should be conducted to evaluate the practical application of the knowledge gained and advanced training on specific topics such as leadership skills and digital tools for public service should be introduced.